Q. How long does it take for my order to arrive after placing it?
All items in our shop are carefully selected and sold from overseas.
After your purchase, each item is carefully inspected and packaged at the local warehouse before being delivered to our valued customers.
Therefore, it takes an average of 1 to 10 days from payment confirmation until shipment.
Please note that delivery times may vary depending on the volume of orders, customs congestion, and delivery region. We appreciate your understanding and hope you enjoy online shopping at Oliviora.
Q. Flow from order to delivery
Order confirmed
↓
Payment confirmed
↓
Shipping preparation (approx. 3 business days)
↓
Shipped from overseas warehouse
↓
Arrives in Japan ~ Domestic shipping in approximately 1 week
↓
Product delivered
Q. How much is shipping?
Orders over 10,000 yen qualify for free shipping nationwide. For orders under 10,000 yen, a flat shipping fee of 500 yen will be charged nationwide.
Please rest assured that no additional charges will be incurred for Hokkaido, Okinawa, or other remote islands, so you can enjoy your shopping with peace of mind.
Q. Can I specify the delivery date and time?
As this is an international shipment, we regret that we cannot specify the date and time. We appreciate your understanding.
Q. Can I request gift wrapping?
We do not offer gift wrapping services. We appreciate your understanding.
Q. Please tell me about the delivery status.
All items are shipped using a delivery method that allows for package tracking.
You can check the delivery status yourself on the shipping company's website. Please enter the "tracking number" stated in the [Product Shipment Notification] email.
Please note that packages can only be tracked after they arrive in Japan and their numbers are registered with the delivery company. If you see "[Tracking number not registered]" when you check, it means that this process has not yet been completed. Please try again after some time.
Q. I haven't received my order confirmation email.
Our shop always sends notification emails at the following times after an order is placed:
① Upon order confirmation
② Upon product shipment
If you have not received the above notification emails, they may have been processed by a [spam filter].
Please check your spam folder or set your email client to allow emails from the address below:
[support@oliviora.com]
We will also contact you from this email address if there are any important announcements regarding your order.
Q. Can I cancel or change my order after it has been placed?
We do not accept changes after an order has been completed or cancellations due to customer reasons after payment has been made.
Please carefully check your order details, such as product size, color, and shipping address, before making a purchase.
Q. Can I return or exchange an item?
If you receive a product that is clearly different from your order, or if there are defects such as stains or tears, we will accept returns or exchanges. Please contact us within 72 hours of receiving the product.
Please note that we do not accept returns or exchanges due to customer reasons, such as differences in image or incorrect size. We appreciate your understanding.